Welcome to the Engravarie FAQ page. Find answers to common questions below. If you need further assistance, our customer support team is here to help.
Shipping and returns
We currently offer shipping to these countries:
North America:
- United States
- Canada
- Mexico
- Puerto Rico
South America:
- Brazil
- Costa Rica
Middle East:
- Bahrain
- Israel
- Qatar
- Saudi Arabia
- United Arab Emirates
Asia-Pacific:
- Australia
- Japan
- New Zealand
Europe:
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Greenland
- Hungary
- Iceland
- Ireland
- Italy
- Latvia
- Lithuania
- Monaco
- Netherlands
- Norway
- Poland
- Romania
- Russia
- Sweden
- United Kingdom
To ensure reliable and efficient delivery, we work with trusted shipping companies such as Canada Post, UPS, and FedEx. These carriers have a proven track record of delivering packages safely and on time.
Shipping fees are calculated based on the destination and the weight of the package. To determine the exact shipping cost for your order, please proceed to the checkout page. The shipping fee will be displayed before you finalize your purchase.
We take pride in our craftsmanship and strive to provide high-quality personalized items. The processing time for non-personalized items is typically 1-2 business days. However, for handmade, personalized, and engraved items, please allow for a handling time of 2-3 business days. We appreciate your understanding as we ensure the meticulous creation of your unique item.
The shipping time will vary depending on your location and the shipping service you choose during checkout. Please note that the estimated shipping time provided by the carrier is an approximation and may be subject to unforeseen delays beyond our control. We recommend considering both speed and cost when selecting a shipping method that suits your needs.
We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns within a specified timeframe. Please refer to our return policy for detailed instructions on initiating a return, eligible return conditions, and any applicable restocking fees. We strive to make the return process as smooth and hassle-free as possible.
Orders & Payment
Placing an order with Engravarie is simple. Browse our collection, select the item(s) you wish to purchase, and add them to your cart. Proceed to the checkout page where you can review your order, provide shipping information, and select a payment method. Once your order is successfully placed, you will receive an order confirmation email.
We accept several secure payment methods to ensure a convenient and safe checkout process. You can make a payment using major credit cards such as Visa and Mastercard. We also offer the option to pay with popular digital wallets such as Apple Pay and Google Pay.
Absolutely! We prioritize the security of your payment information. When you make a purchase with us, your payment is handled by trusted and reputable payment service providers. These major companies employ advanced encryption and security measures to safeguard your personal and financial data. You can shop with confidence knowing that your payment information is handled securely throughout the transaction process.
We understand that circumstances may change. If you need to make changes or cancel your order, please contact our customer support team as soon as possible. While we cannot guarantee that changes or cancellations can be accommodated, we will do our best to assist you within our capabilities.
